Shipments and returns
Returns & Refunds
- We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 14 days for a full refund or exchange.
- Returned items are processed securely, and your data is handled with care throughout the process.
- Full details are available on our Returns Policy.
Shipping & Delivery
- All orders are shipped using reliable couriers with tracking options.
- We ensure that your packages are handled securely from dispatch to delivery.
- Full details are available on our Shipping Policy.
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.